Privacy Policy pavi88

1. Information Collected

pavi88 collects several categories of personal information to allow the platform to operate securely and comply with identity verification requirements under the international licences we hold.

Identity Information:

• Full name as shown on your identity card (MyKad) or passport.
• Identity card number or passport number.
• Date of birth — for age verification purposes to confirm you have reached the required minimum age.
• Photo or scan of an identity document uploaded during the account verification process.

Contact Information:

• An active email address.
• Mobile phone number.
• Current residential address (if required for further verification).

Financial Information:

• E-wallet details (Touch 'n Go eWallet, ShopeePay) used for deposits and withdrawals.
• Bank account number or DuitNow details for payment processing via FPX.
• History of deposit and withdrawal transactions in your pavi88 account.

Activity Information:

• Records of games played, bets placed, and wagering activity on the platform.
• Game preferences and usage habits.
• Login logs including timestamps and IP addresses.

2. Information Collection Methods

Your personal information is collected through several different channels, depending on how you interact with the pavi88 platform:

• Account registration — information you provide when opening a new account at pavi88.
• Financial transactions — information submitted when making a deposit, claiming a bonus or withdrawing funds.
• Identity verification (KYC) — documents you upload during the account verification process.
• Customer support — information shared when you contact our support team via live chat or email.
• Website usage — data collected automatically through cookies, tracking pixels, and server logs while you browse the pavi88 website.

3. Purpose of Data Use

All personal information collected is used solely for legitimate purposes as stated below:

• Operating and managing your pavi88 member account.
• Processing deposits, withdrawals, and all financial transactions securely.
• Verifying your identity to comply with anti-money laundering (AML) and know your customer (KYC) legal requirements.
• Detecting and preventing fraud, multiple account use, and activities that violate the terms of service.
• Providing effective customer support in Bahasa Melayu and English.
• Sending account-related information such as transaction confirmations, password resets, and important updates.
• Improving the user experience based on analysis of usage patterns that are not individually identifiable.
• Complying with reporting requirements under applicable licences and regulations.

4. Sharing Information with Third Parties

pavi88 does not sell your personal information to any third party. However, in certain circumstances, we may need to share your information with the following parties:

• Payment service providers — including e-wallet processors, banks and FPX gateway providers that help us process your financial transactions securely.
• Game software providers — gaming platform providers operating within the pavi88 ecosystem may receive the game session data needed for them to function.
• Statutory authorities — when we are required by law or court order to disclose information to enforcement bodies or regulators.
• Identity verification services — third-party KYC service providers used to verify your identity documents.

All third parties working with pavi88 are bound by data processing agreements that require them to protect your information to a security standard equivalent to our own.

5. Data Security Measures

pavi88 continually invests in technical security infrastructure and organisational procedures to protect your personal information from unauthorised access, disclosure, modification or destruction.

• All communications between your browser and the pavi88 servers are encrypted using 256-bit TLS/SSL protocol.
• Account passwords are stored in hashed form using a secure algorithm — pavi88 does not store or have the ability to view your password in plain text.
• Access to databases containing members' personal information is restricted using role-based access control (RBAC).
• Security monitoring systems operate around the clock to detect suspicious activity.
• Two-factor authentication (2FA) is available for all member accounts as an additional security layer.
• Penetration testing is carried out regularly by an independent security team.

6. Data Retention Period

pavi88 retains your personal information for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations.

• Active account information is retained for the entire period your account is active and in use.
• Financial transaction records and KYC documents are retained for a minimum of five (5) years after account closure for AML compliance purposes.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution.
• Technical data such as server logs is retained for a shorter period, sufficient for security and troubleshooting purposes.

When data is no longer needed, we will delete or anonymise it in a secure and irreversible manner.

7. Your Rights Regarding Personal Data

As a data subject, you have certain rights regarding the personal information we hold about you:

• Right of Access — you may request a copy of the personal information we hold about you.
• Right of Rectification — you may ask us to correct information that is inaccurate or incomplete.
• Right of Erasure — in certain circumstances, you may ask us to delete your personal information, subject to our legal obligations.
• Right to Restrict Processing — you may ask us to limit how we use your data while a dispute is being resolved.
• Right to Object — you may object to the processing of your data for direct marketing purposes.
• Right to Data Portability — you may request that your data be transferred in a structured, machine-readable format.

To exercise any of the above rights, please contact the pavi88 customer support team, which operates 24/7 via live chat or email at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.

8. Cookies and Tracking Technologies

The pavi88 website uses cookies and similar tracking technologies to improve functionality and the user experience.

Types of cookies we use:

• Essential Cookies — required for basic website functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies — store your preferences such as language and display settings so you do not need to reconfigure them each time you visit.
• Analytics Cookies — help us understand how members interact with our website so we can make meaningful improvements.
• Performance Cookies — help us optimise the speed and reliability of the platform.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect your experience when using some features of the pavi88 website.

9. Cross-Border Data Transfers

As an online gambling platform operating under international licensing, pavi88 may store or process your data on servers located outside Malaysia. All cross-border data transfers are carried out with appropriate safeguards, including:

• Data transfer agreements that comply with international data protection standards.
• The use of standard contractual clauses that protect your rights as a data subject.
• Risk assessments prior to any data transfer to countries that may have different levels of data protection.

By using pavi88's services, you acknowledge and agree to data transfers as described above, subject to the protections outlined in this Privacy Policy.

10. Age Verification and Child Protection

pavi88 is an online gambling platform accessible only to individuals aged 21 and above. We have a strict policy regarding the protection of children and minors:

• The account registration process requires age verification through a valid identity document.
• We do not knowingly collect or store personal information of individuals under the age of 21.
• If we find that information belonging to an individual below the age limit has been collected, the account in question will be suspended and the data will be deleted immediately.
• Parents and guardians who become aware that their child has registered a pavi88 account should contact us immediately at [email protected].

11. Changes to This Privacy Policy

pavi88 reserves the right to update or modify this Privacy Policy at any time. All changes will take effect immediately upon publication on our website.

For significant changes that affect how we process your personal information, we will:

• Display a clear notice on the pavi88 homepage before the changes take effect.
• Send a notification via email to the address registered to your account.
• Present a summary of the key changes so you can quickly understand their impact.

Continued use of the pavi88 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. The "Last updated" date at the top of this document reflects the current version in force.

12. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way pavi88 handles your personal information, you may contact us through the following channels:

• Live Chat — direct support 24/7 in Malay and English via the live chat icon at the bottom corner of our website.
• Email — send your enquiry to [email protected] and our team will respond within a reasonable time.

We encourage you to raise any concerns directly with us first before taking other action. Our data protection team is always ready to help you resolve any privacy-related issues in a fair and transparent manner.